Case Study

How to Bring a Flow of Candidates for a crewing company from scratch in 30 days using social media and chatbots

How to bring a flow of candidates for a crewing company from scratch in 30 days using social media and chatbots

W   hen this company contacted us, we were a bit lost.

  • Crewing? What is that?
  • We recruit seafarers, assemble crews. But we need social media. We need people. Can we work with you?
Vessel

Yes, we can. So we took it on. In the first phase, we studied what "crewing" (from the English crew — "crew", "ship's team") actually is: it's a term describing the recruitment of seafarers for marine vessels. Frequently, this term also refers to the agencies that manage this recruitment and act as intermediaries between shipowners and seafarers. These crewing companies verify seafarers' professional credentials, the legitimacy of their documentation, and help shipowners form crews quickly and efficiently. This was our client.


The crewing company came to us with a challenging task:

  • The market is narrow, seafarer candidates are scarce
  • Competitors are large agencies with massive budgets
  • No social media presence whatsoever, no website either
  • Qualified leads needed—already this month
  • Limited budget
  • Geography: Europe and Asia
  • Languages: English and Russian

All of this looked... honestly, like a challenge. But also like a chance: to make a clean start from scratch and build a working system where every detail is in its place in a niche we hadn't worked in before.


Why did we choose Instagram and Facebook for crewing company promotion?

Because sometimes there's no need to overcomplicate. These two platforms provide everything you need:

  • fast launch
  • precise targeting by countries and professions
  • built-in contact collection forms
  • and most importantly—they are accessible to those we are looking for

LinkedIn and TikTok? Stylish, but expensive and time-consuming. We didn't play around with theories. We needed results.


Where we started maritime recruitment promotion:

With taking care of the first impression. We set up social media profiles. It's like tidying up the reception before inviting guests. Clear descriptions, logo, contact info—ensuring everything in this crewing company's profile looked professional but was humanly understandable.

Then came content. No abstractions. Only what matters to both the client and potential candidates:

  • who we are looking for
  • where to
  • under what conditions
  • which documents are required

All posts were published in two languages simultaneously. We added photos of real vessels. Authenticity is what builds trust.


The chatbot became the heart of our entire system and promotion strategy:

We often say that good marketing isn't about shouting "buy-buy", but about polite assistance.
And that's exactly what the chatbot did. It:

  • accepted applications 24/7
  • collected documents
  • answered questions
  • and not a single interested person was left without attention.

Wrote in the comments? They entered the bot.
Clicked on the ad? Into the bot.
Replied to a story? There as well.
And everything went straight to messenger, DM, statistics, and CRM, without any data loss.


Paid advertising in Facebook and Instagram for vessel crew recruitment:

We didn't draw "lead magnets" for conversions. We showed:

  • a real tanker
  • a real job vacancy
  • a direct call to action: "Seafarers needed. Submit your application."

It worked.
We didn't promise a paradise, and people responded to us.


What we achieved as a result of our work in 30 days:
  • Within a month — 45+ applications from qualified specialists
  • Cost per lead — less than €1
  • Applications were never lost — the bot sorted and forwarded candidates to managers
  • Managers didn't waste time searching — they only worked with those who were already highly interested

And this is from scratch. Without a website and without a massive advertising budget, take a look at the screenshot:

Screenshot of the advertising campaign
Mini-guide: if you are in B2B and want active leads from social media
  1. Set up your profile — make it clear who you are and how you can help
  2. Connect a chatbot — it never sleeps, doesn't take lunch breaks, and never forgets leads
  3. Prepare 4-6 simple posts — who you are, who you're looking for, under what conditions
  4. Launch ads — with authentic photos and a clear call to action
  5. Listen to your audience — and reply in a human way
  6. Don't be afraid to start simple — the main thing is to start

Why did this work in promoting the crewing company?

Because we didn't build a template, but a live system:

  • with real visuals
  • with plain words
  • with sincere delivery
  • with attention to every single detail

We didn't just "launch ads." We helped the company speak to the world, and the world replied.


Danish crewing company manager's feedback on our work:

"The WebSEOMarket team helped our crewing company successfully break into the international maritime recruitment market through social media. Within the first month of working with them, we received more than 45 qualified crew applications—all while staying within a limited budget, with a cost per lead below €1. Their configured chatbot streamlined the collection and processing of applications, saving our team significant time. We've already planned to commission a website from them next month. We highly recommend WebSEOMarket to any business looking to expand in the maritime recruitment industry and attract genuine clients through social media."

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